Operational plans should establish the activities and budgets for each part of the organisation for the next 1 – 3 years. They link the strategic plan with the activities the organisation will deliver and the resources required to deliver them.
Operational plans should be prepared by the people who will be involved in implementation. There is often a need for significant cross-departmental dialogue as plans created by one part of the organisation inevitably have implications for other parts.
Operational plans should contain:
- clear objectives
- activities to be delivered
- quality standards
- desired outcomes
- staffing and resource requirements
- implementation timetables
- a process for monitoring progress.
More on Operational Planning
Quality Testing Operational Plans.
Presentations on Operational Planning
Three step approach to operational planning.
A Compass Presentation
Chapters on Operational Planning
Managing Without Profit
Mike Hudson, Directory of Social Change, 2009
Chapter 8 Creating competitive service strategies
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Last updated: December 2012